Homewood Suites – Cincinnati, OH Sharonville.
Check in 5/10/2011 – Check Out 5/11/201
Entering the property
Outside: Hotel entrance reminded me of Residence Inn by Marriott. Separate entrance for lobby and various buildings where rooms are located.
Once you enter: Lobby felt kind of cramped and reception was to the left and not visible as soon as you enter. I was surprised to be greeted with a cat setting on chair inside the hotel! While the cat looked cute, imagine if you had your suite on to go see a client in the morning and have cat hair!
Staff response: Staff was friendly, and staff serving guests at reception were friendly and upbeat.
Room: Was clean, with usual letter greeting me and two bottles of water with a snack. Extra touch was next to bed Two Hershey kisses.
Desk: No desk but a small dining table with two. I sat on couch.
Bed: This second time I check in, I got a very FIRM bed, tried to adjust the setting (Hilton Garden advertise about their beds self adjustment) but to no avail, and hotel was booked so couldn’t change rooms.
TV: Two LCD TVs, one in living room other in Bedroom – remotes seemed to be iffy in working.
Internet speed: Slow. Speedtest.net gave me 0.25Mbps for download and upload. That’s painfully slow when I’m used to mine at home close to 9 Mbps during day and 6 at night
Lighting: Very good lighting in the room
Clean. BUT I think needs to be re-done. Bathtub needs new curved shower curtain like rest of other hotels. Tile needs to be re-done so is the bathtub (some water stains)
While the area was busy with people, hotel staff kept up with filling breakfast bar. At one point the coffee pots where empty, when I asked the staff about it, she apologized and brought one quickly.
Exercise & Pool Area:
Outdoor pool. I did not use or use Exercise area (injured foot)
Staff in General:
One of the employees behind the desk was very cheerful, she asked about school project I’m doing for my daughter and even asked if I needed help in taking pictures, while the guy was treating as a job (didn’t seem to be too happy being there). Also heard one person (seemed to be the manager) speaking to another employee in lobby about a guest who gave them a hard time, I would think this conversation should be done in private.
Eventhough hotel is close to highway, you do not hear the road. A/C works good and overall good stay. Would I come back again, I would give it 50-50.